KDE is making some much-needed changes to the state email design. In order to achieve it, each district must be migrated to its own tenant. Below you will find Information and FAQs about this migration.
When will migration begin?
Migration will begin Thursday, March 22, 2018 in the afternoon beginning around 3:30 PM and most likely be done Friday sometime. However, there will be more post-migration tasks that will have to be performed on Friday. The expectation is that email will be fully functional once again by Monday, March 23rd. Some will be able to receive and send email before others on Friday. That is to be expected. Everyone should be patient and understand everything will not be working perfectly until sometime the following week.
Who is affected?
All students and staff in Lyon County School District will be affected to some degree. Staff will have their mailbox content migrated for them as part of the migration project. Students will NOT have any mailbox content migrated.
How am I affected?
Your emails, email folders, contacts, and calendar will automatically be migrated over. Active OneDrive users will also have their OneDrive content migrated.
After migration, Webmail (login.microsoftonline.com) will work as it always has. Wemail can be accessed here.
For those that use the Outlook email client on their PC (most staff), the outlook profile will need to be manually reconfigured after migration. If you fail to perform these steps, you will not be able to use Outlook but would have to use Webmail until you complete the steps. Instructions to reconfigure your Outlook profile are accessible here.
If you have email on your smartphone, you will need to reconfigure it after migration. Instructions to reconfigure your smartphone can be accssed here.
What do I need to do?
The instructions staff will need after migration to set up their Outlook client again are here. The instructions (staff or students) to configure email on smartphones is found here.
If staff have trouble with any of the instructions, they should submit a work order on our help desk, and we will address them as fast as we can.
Staff can choose to backup their Outlook profile. This should not be necessary, but it never hurts to have an extra backup. Those instructions are accessible here.
Please be patient with us as we work through this very large project.
How do users (staff AND students) access thier old mailbox in the event there is something that they have to retrieve?
Your account prior to the migration still exists, but had to be renamed as part of the migration process. Users will be able to access this data through the end of the school year, but it's highly recommended that they move what is needed prior to that time.
To access your old account use the following user information:
Password: <Password is what it was at the time of migration>
Primary username: email@example.com
Renamed username: firstname.lastname@example.org
Primary username: email@example.com
Renamed username: firstname.lastname@example.org
How do I export a distribution list into a text file and import back into Outlook?
Since distribution group contacts do not migrate, you may want to export them into a text file prior to migration. The instructions on how to do that are accessible here. Once migration has been completed, you can then re-create your distribution group by importing the text file.
Instructions to import members into a Distribution Group are located here. The instructions assume that the members are already in your contacts.
What do I need to do as I can't get logged into my Webmail?
Many people will see that they stay logged into their old webmail account following migration, particulary when you save your credentials in your browser. The easiest way to check is to log into webmail and then click on your name and picture in the top right-hand corner. A good value is an address that ends with @lyon.kyschools.us.
If you’re still logged into the old account, the bad value would be occurring if you see @staffkyschools.onmicrosoft.com. If you see a @staffkyschools.onmicrosoft.com address, you’ll need to log out, wait for it to finish logging out, and then close your browser. Then you can log into webmail again with your @lyon.kyschools.us address and it should take you to your “new” mailbox. You should be able to view new mail at that point.
If you have any trouble accessing webmail after the migration, please clear your browser cache and try again.
- How to clear cache in Google Chrome
- How to clear cache in Mozilla Firefox
- How to clear cache in Internet Explorer